Refund policy

Refund & Exchange Policy

At Munchbrew, every jar, pack, and hamper is carefully prepared, packed, and sealed to preserve freshness and quality. Since our products are consumable food and beverage items, we do not accept returns or offer refunds once an order has been delivered.

No Refund Policy

All purchases made on Munchbrew are final.

For hygiene, food safety, and quality assurance reasons, we do not offer refunds on:

Coffee and coffee blends
Flower teas
Raw and infused honey
Chocolate-coated munchies and snacks
Gift hampers
Any other edible products sold on Munchbrew

Please review your order carefully before completing your purchase.

Exchange for Shipping Damage

If your order arrives damaged during transit, we will gladly replace the affected product.

An exchange is eligible only when:

The product has been damaged during shipping.
The request is submitted within 48 hours of delivery.
Clear photographs of the damaged product, outer packaging, and shipping label are provided.
An unboxing video is shared whenever possible to help us verify the claim.

Exchanges Are Not Available For

We are unable to offer refunds or exchanges for:

Change of mind
Taste or personal preference
Incorrect order placed by the customer
Minor cosmetic damage to outer packaging that does not affect product quality
Products damaged due to improper storage after delivery
Requests received after 48 hours of delivery

Approved Exchanges

Once your request has been reviewed and approved, we will arrange a replacement of the same product. If the product is unavailable, we may offer an equivalent product of the same value.